Suffolk Jobs Direct
Customer Service Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Ipswich Borough Council Customer Service Advisor
Address:
Ipswich, Suffolk IP1 2DE
Salary:
£27,709 - £28,608 per annum
Hours:
37 hours per week
Contract:
Fixed term until 31 March 2027, required as soon as possible
Reference:
0951
Ipswich Borough Council is looking for a Customer Service Advisor.
Ipswich Borough Council’s Customer Services Team is a fast-paced, growing service. Putting customers at the heart of everything we do and getting it right, first time is our priority.
Day to day
Working in our busy contact centre, you will be required to provide high standards of customer service, responding to, and resolving a wide range of enquiries as the first point of contact by telephone. Some email and face to face customer interaction may also be required.
About you
You must demonstrate a proven track record in front line customer services, and possess excellent communication, problem solving skills and enjoy working with members of public. You will have Mathematics and English GCSEs at pass level or NVQ level 1 in Customer Care, excellent knowledge of MS Outlook, the internet or similar software.
You will need excellent telephone and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first and provide a prompt, courteous and knowledgeable service.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will be required to work within a shift pattern covering the operational hours of 8.30am to 5.00pm Monday to Friday.
This post is offered on a fixed term basis to 31 March 2027.
This is a hybrid working role, after you have completed your training (with a minimum of 2 days per week working in the office).
What you can expect from us
We offer a comprehensive training package, including 1-to-1 training, ongoing development, and support. You will be part of busy and target driven contact environment, delivering excellent customer service on behalf of Ipswich Borough Council.
Benefits
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, hybrid working opportunities, Employee Assistance Programme, and the opportunity to work with great colleagues.
To find out more
For more information about this role please call Katrina Strzelec on 01473 478315 or email katrina.strzelec@ipswich.gov.uk.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification pdf to find out more about this role.
How to apply
To apply, please visit our website https://www.ambitionipswich.com/current-vacancies/ where you can complete the online application form for this vacancy.
Closing date:
11.55 pm, 9 October 2027.
Interview date:
16 October 2026.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
IMPORTANT PLEASE READ BEFORE APPLYING
To apply, please follow the application process detailed above.
This job does not have a Suffolk Jobs Direct online application form.
The ‘Apply Now’ button below only allows you to submit a job alert, not an online application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location