Davies
Customer Service Advisor - Evenings
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Customer Service Advisor - Evenings
Department
Claims Management
Employment Type
Permanent - Part Time
Location
Preston
Description
At Davies, people are at the heart of all we do. Our values state that we succeed together, and it is this that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
- Reward platform – discounts for over 800 retailers
- Development, training, and professional qualifications
Location: This role is based in our office in Fulwood, Preston.
Hours: 25 hours a week, Monday to Sunday rota, 5 hours each shift
Shift Times: 17:00 - 22:00, 18:00 - 23:00
Our Opportunity
Davies is looking to recruit an experienced Customer Service Advisor to join our growing Property team. At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
What will your day look like
- Respond to inbound calls from home emergency insurance customers
- Work to targets and KPIs in a friendly and professional call center environment
- Support the customer through the journey of their claim from initial notification to resolution
- Responsible for validating the policyholder, diagnosing the issue, and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services, and negotiate with contractors
- Opportunity to multi-skill across many insurance product lines
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Knowledge and Abilities
- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact center experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness, and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills
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Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training program
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering program
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity, and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing center; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- Flexible working
- Dress for your day
- Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy, and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase a health cash plan and BUPA dental plan
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