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Customer Service Advisor – Financial Services
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Customer Service Advisor – Financial Services | City of London
Salary: £16.00 per hour
Hours: 2pm – 11pm | Hybrid – 3 days office, 2 days home
Location: City of London – Amazing office with free breakfast and lunch.
Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it.
We're recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You'll be the first point of contact for customers dealing with their accounts, payments and transactions — work that carries real responsibility and gives you exposure to a regulated environment from day one.
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What you'll be doing
- Handling inbound calls from customers about accounts, payments and transactions
- Resolving queries first time where possible, and escalating appropriately where not
- Accurately recording customer information and case notes on internal systems
- Investigating issues and following them through to resolution
- Identifying and supporting customers in vulnerable circumstances in line with company policy
- Working to internal procedures and regulatory standards on every interaction
What you'll need
- Customer service or contact centre experience (financial services background welcome but not essential)
- Clear, confident communication and genuine listening skills
- Strong attention to detail — accuracy matters in a regulated environment
- Comfortable picking up new systems and software quickly
- Able to stay composed and effective in a fast-paced, high-volume setting
- Availability to work the 2pm – 11pm shift pattern
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What's on offer
- Full training and ongoing development, including support towards financial services qualifications
- Hybrid working after training
- Clear progression routes into complaints, fraud, operations and beyond
- A supportive team environment in a business that's growing quickly
Interested? Apply now with your CV.
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