Manpower UK
Customer Service advisor- French Speaking
Ashford
Posted about 21 hours ago
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Customer Service Advisor - Permanent role starting ASAP
Job Details
- Monday to Friday role - standard working hours
- On site parking
- 25 days + 8 Bank holidays
- Company benefits
- 1 day WFH after training period
Speaking fluent French is a must due to the client you will be assigned to.
Responsibilities
- Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
- Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.
- Preparing debit and credit notes, processing customer complaints and returns.
- Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
- Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
- Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings.
- Proactively asking for and acting on customer feedback.
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Professional Profile
- Fluent French speaker
- Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
- High school education or GCSE (minimum level C equivalent) in English and Mathematics
- University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
- Excellent verbal and written communication skills
- 2 + years' experience in a similar customer focused role
- Excellent customer service experience
- Ability to work under pressure and deal with ambiguity
- Excellent attention to detail
- An efficient personality with strong time management, administration and customer skills
- Microsoft Office expertise
- Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable
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