Cynon Taf Community Housing Group
Customer Service Advisor - Full Time & Part Time
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We are looking for a proactive and adaptable Customer Services Adviser to provide a welcoming, knowledgeable and efficient first point of contact for our tenants and customers.
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Key Responsibilities
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- Deliver services efficiently, effectively, and with a focus on value for money.
- Provide excellent customer service, ensuring services are responsive to customer needs and feedback.
- Support day-to-day delivery of Housing Management and Asset Management, ensuring performance targets and standards are met.
- Support and contribute to team objectives, learning, and wellbeing as appropriate.
- Use data, insights, and feedback to identify and implement service improvements.
- Support and contribute to continuous improvement and service development, demonstrating adaptability and a proactive approach to improving services, processes, and outcomes in a dynamic working environment.
- Ensure accurate reporting to managers on performance, risks, and outcomes.
- Promote health and safety, safeguarding, and compliance with organisational policies.
- Uphold the Association’s values: Committed, Respectful, Integrity.
- Represent the organisation positively in interactions with external partners, customers, and the community, upholding its reputation and values.
- Promote and uphold equality, diversity, and inclusion in all work.
- Commit to continuous learning and development.
- Demonstrate adaptability, a continuous learning mindset, and a proactive approach to improving services and responding to changing organisational and customer needs.
- Contribute to a positive team environment and achievement of organisational goals.
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