Hotelusso
Customer Service Advisor – Fully Remote
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Hotelusso | Fully Remote – UK
Salary: £24,000–£27,000 per annum
Working hours: Monday–Friday, 9:00am–5:00pm
Hotelusso is a luxury hotel booking platform giving travellers access to private hotel rates that aren't always available on public travel sites.
As we continue to grow, we're looking for a friendly and reliable Customer Service Advisor to join our team and support customers with their hotel bookings and general enquiries.
This is a fully remote role, working from home anywhere in the UK.
What you'll be doing
You'll be one of the first points of contact for Hotelusso customers, helping provide a smooth and professional experience.
Your responsibilities will include:
- Answering inbound customer calls and enquiries
- Responding to customer emails and messages
- Helping customers with hotel and booking queries
- Supporting customers with existing reservations
- Liaising with hotels and suppliers when required
- Resolving straightforward customer issues
- Escalating more complex booking queries to the appropriate team
- Keeping accurate records of customer conversations
- Providing a friendly and professional level of service
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Who we're looking for
Previous travel-industry experience is not essential. Training on Hotelusso and our booking processes will be provided.
We're looking for someone who:
- Communicates confidently and professionally
- Is comfortable speaking with customers over the phone
- Has good written English
- Is patient and helpful when dealing with customer queries
- Is comfortable using computers and online systems
- Has good attention to detail
- Can work independently from home
- Is reliable and organised
- Is willing to learn
Previous experience in customer service, hospitality, retail, call centres or travel would be useful, but isn't essential.
What we offer
- Fully remote working
- Monday–Friday, 9:00am–5:00pm working hours
- Training provided
- Experience within the travel and hospitality industry
- Opportunity to work with a growing travel brand
- Hands-on experience supporting customers with hotel bookings
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Interested?
If you're friendly, confident speaking with customers and looking for a remote customer-service opportunity, we'd like to hear from you.
If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!
We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Hotelusso, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.
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