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Customer Service Advisor
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Location: Exeter
Job type: Permanent
Salary: A GBP 26,000 per annum
We are currently recruiting for a Customer Service Advisor for an established manufacturing business in Exeter.
This is a varied, customer focused role where you will be responsible for handling retailer enquiries, processing orders and ensuring customers receive a consistently high level of service. You will work closely with internal teams including Sales, Warehouse and Distribution to make sure orders are processed accurately and delivered on time.
The Role
- Handling incoming calls from retailers, responding to queries and providing accurate information
- Processing customer orders received by telephone, email and other channels
- Preparing order confirmations, invoices, pro:formas and other relevant documentation
- Working closely with warehouse and distribution partners to coordinate deliveries
- Calculating discounts, carriage charges and other order related costs accurately
- Maintaining accurate customer and order information within CRM system
- Providing adminsiration and customer service support to field:based Sales Team
- Building positive relationships with retailers and customers
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About You
- Confident and professional communicator both over phone and in writing
- Comfortable using Microsoft Office and CRM / database systems
- Able to manage competing priorities while maintaining accuracy
- Customer focused, approachable and able to build strong working relationships
- Quick learner who is comfortable developing knowledge of a varied product range
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Closing date is 01/11/2026
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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