Vertage
Customer Service Advisor
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Role: Customer Service Advisor
Contract Length: ASAP Until 06/02/2027
Reason for Hire: Backfill and peak demand support
Headcount Approved: 4 (3 filled, 1 left)
Potential for Permanent Role: Yes
Location: Home-based
Pay Rate: £13.47 per hour
Candidate Profile
Essential Skills & Experience
- Strong administration skills with the ability to work accurately at pace.
- Confident using multiple systems and updating records while speaking with customers.
- Good technical and IT skills.
- Excellent communication and listening skills.
- Empathetic and compassionate approach to customer conversations.
- Previous call centre or customer service experience.
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What to Look For
The type of customer contact experience is key. Candidates should demonstrate:
- Experience handling challenging or sensitive conversations.
- The ability to show empathy and understanding on calls.
- Strong active listening skills.
- Confidence managing administrative tasks while dealing with live customer interactions.
Day-to-Day Responsibilities
This role sits within a similar area to Matt's Funeralcare team, with many of the same foundations. However, the focus will be on new business activity.
Typical duties include:
- Handling inbound and outbound customer calls.
- Managing approximately 8 calls per hour.
- Updating internal systems during live conversations.
- Supporting customers across the UK.
- Providing an empathetic and customer-focused service.
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Working Hours
- 37.5 hours per week
- Operating hours: Monday to Sunday, 8:00am to 8:00pm
- Typical working hours are generally 8:00am to 6:00pm, although shifts may vary.
- Shift requirements include:
- Every Monday
- Every second Saturday
- 1 in 4 Sundays
- Some flexibility required over Christmas and New Year
- Must be willing to work one Bank Holiday over Christmas and New Year break
Training
- 1 to 2 weeks' training provided at the start of the contract.
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