WYSE London
Customer Service Advisor
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Position: Customer Service Advisor (Fixed term contract Sept – Nov/Dec 2026)
Reports to: Customer Service Supervisor
Part Time: Monday, Tuesday & Thursday 9am-5pm. The position will require full week support on the week commencing October 26th, 2026
Position description:
We are looking for a smart, dynamic Customer Service Advisor to assist with all aspects of Wyse London customer service. Your ability to support our customer service team and coordinate across departments will be essential to the role.
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Key responsibilities:
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- Responsible for support with all aspects of Wyse London customer service.
- Responding to calls, emails, live chat and social media messages.
- Being part of the team and developing excellent communication with all departments including warehouse/fulfilment centre.
- Completing administrative duties as required.
- Processing returns and exchanges in line with company policies.
- Communication with warehouse queries, and postage/courier issues.
Knowledge/ Skills:
- Exceptional customer service and communication skills – both written and verbal.
- Experience with Gorgias or Zendesk.
- Collaborative, with strong interpersonal & team skills.
- The ability to multi-task, prioritise and manage time.
- Excellent organisational, administrative and problem-solving skills.
- Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative.
- Resilient and adaptable.
- Previous customer service skills are essential, preferably from either a retail environment or in a customer service role.
- Computer literate (Excel and MS Office).
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