Whistl UK Ltd
Customer Service Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Are you passionate about delivering excellent customer service and helping customers find solutions?
Please make sure you read the following details carefully before making any applications.
We are looking for two Customer Service Advisors to join our busy Multi-Client Team in Boldon.
In this varied and rewarding role, you'll support customers across multiple client accounts, handling enquiries through telephone, email, live chat, and other communication channels.
No two days are the same, and you'll have the opportunity to develop your skills across a range of industries, systems, and customer requirements.
If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced, supportive team environment, we’d love to hear from you.
About The Role
What You’ll Be Doing
- Responding to customer enquiries via phone, email, live chat, and other channels.
- Managing customer queries from initial contact through to resolution.
- Providing accurate information and support across multiple client accounts.
- Processing orders, amendments, refunds, bookings, and customer requests.
- Maintaining accurate records within CRM and client systems.
- Resolving complaints and escalating more complex issues when required.
- Working to service level agreements, quality standards, and KPIs.
- Collaborating with colleagues, internal departments, and client representatives.
- Ensuring compliance with data protection and confidentiality requirements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Additional Information
The Contact Centre operates between 08:00 and 20:00, Monday to Sunday.
You will work 40 hours per week on a rota basis within these operating hours.
Typical Shift Patterns Include
- 08:00 - 16:30
- 09:00 - 17:30
- 09:30 - 18:00
- 11:30 - 20:00
Weekend work forms part of the rota, typically involving either a Saturday or Sunday every other week, with a day off during the week in lieu.
Benefits
- 23 days' annual leave
- Company Pension
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
What we’re looking for
- Previous experience in customer service, contact centre, retail, hospitality, administration, or another customer-facing environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and organisational abilities.
- Confidence working with multiple systems and processes.
- Good attention to detail and accuracy.
- Ability to remain calm under pressure and handle challenging situations professionally.
- Adaptable, positive, and customer-focused approach.
- Ability to work both independently and as part of a team.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location