Home Safe
Customer Service Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
Home Safe works with local authorities to deliver their property licensing schemes. As a growing organisation, we play an important role in improving standards across the private rented sector and helping to create safer homes for residents. This is an exciting time to join our team and contribute to work that makes a meaningful difference to communities.
Role Overview
The Customer Services Advisor plays a key frontline role, providing high-quality customer service and administrative support for property licensing applications and enquiries. As a first point of contact for enquiries, the postholder will help customers navigate the licensing process and support the efficient delivery of our services. The role will be carried out under the guidance and direction of the Marketing Manager.
Key Responsibilities
- Provide high-quality customer service and administrative support for property licensing applications and enquiries.
- Act as a first point of contact for licence-related enquiries by telephone and email.
- Help customers navigate the licensing process and support the efficient delivery of our services.
- Maintain accurate records and manage a varied workload.
- Work methodically, following established processes, and ensure that applications and enquiries are handled efficiently and accurately.
- Identify and resolve straightforward issues independently and escalate more complex matters where appropriate.
Skills and Experience Required
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Excellent customer service and communication skills.
- Professional and approachable manner.
- Strong organisational skills and attention to detail.
- Ability to manage a varied workload and maintain accurate records.
- Comfortable using a range of IT systems and databases.
- Proactive and flexible approach.
Experience
- Experience working in a customer-facing environment, including handling enquiries by telephone and email.
- Experience providing administrative support and maintaining accurate records, with a strong focus on delivering excellent customer service.
- Experience of processing applications, casework, or similar administrative processes would be advantageous.
- Experience working within a regulatory, licensing, property, housing, or local authority environment.
- Experience of using databases, customer relationship management systems, or other business software is desirable.
- Experience of working to targets, service standards, or performance measures.
Education / Qualifications
- Educated to A-Level standard or equivalent is desirable, although relevant experience will be considered in lieu of formal qualifications.
- Qualifications or training in customer service, administration, business support, or related disciplines would be advantageous.
- The postholder will be expected to undertake ongoing training and professional development to support their role, particularly in relation to property licensing processes, customer service delivery, and relevant legislation and guidance.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Work Location
- This is an in-person role based at our offices in Doncaster.
- During the initial period of employment (anticipated to be approximately the first six months), the successful candidate will primarily work from home whilst the team continues to develop its office-based operations.
- Candidates must be able to attend the Doncaster office as required during this period for training, meetings, team collaboration, and other business needs.
- Following the initial home-working period, there will be an expectation that the role transitions to being primarily office-based.
Why Apply?
- Join a growing organisation at an exciting stage of its development.
- Gain experience in the housing sector and local authority service delivery.
- Work in a role that helps improve standards and supports safer communities.
- Develop your customer service, administration and problem-solving skills.
- Enjoy a varied role with contact across landlords, agents, residents, and council teams.
- Become part of a friendly, collaborative, and supportive team.
- Receive full training and ongoing support.
Additional Information
- Work Location: In person (Doncaster)
- Salary: £26,000 per year
- Job type: Full-time
- Benefits: Workplace pension scheme, 20 days’ annual leave plus bank holidays, and up to five additional days’ leave based on length of service.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London