Next Plc
Customer Service Advisor - International
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Location: Radar Road, Leicester - LE3 1UF
Rate of pay: £12.90 per hour (plus £1 per hour weekend premium)
Rewards: Potential to earn a performance related bonus of up to 20%, paid quarterly
Start date: 28th September 2026
Shifts: All shifts are full time (36 hours a week)
- Shift 1: Tuesday - Thursday: 11am - 7pm & Friday - Sat: 10am - 6pm
- Shift 2: Sunday: 7am - 3pm & Monday - Thursday: 11am - 7pm
- Shift 3: Sunday: 8am - 4pm & Monday - Thursday: 11am - 7pm
*Please note: The shifts advertised are accurate at this time. However, as the recruitment process moves forward, there may be adjustments. We’ll keep you updated on any changes along the way.
Training: 3 weeks of paid mandatory training to master our systems and learn how we support our global community
Starting Monday 28th September - 16th October 2026 (Monday to Friday 8am to 4pm)
Coaching: 3 weeks of coaching to transition into your role with dedicated support to help refine your skills
Starting Monday 16th October - 6th November (Monday to Friday 8am - 4pm)
You must be able to commit to the full training period to be considered for the role.
Peak periods: During our peak trading periods you’ll also be required to work an additional 4 hour shifts per week, for up to 20 weeks of the year.
Benefits - https://careers.next.co.uk/life
The role
Connect globally. Support confidently. Make a real impact.
You'll be part of our expanding International team, supporting customers from around 130 countries (we've got over 1.5 million of them!), supported by our contact centre teams in Manchester, Poland, and Pune.
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You'll be the main contact for our customers outside the UK, communicating in English with many nationalities and expertly navigating the complexities of international communication.
You'll handle calls, emails, WhatsApp, and live chat.
You'll sort out all types of queries: delivery problems, billing questions, product concerns, and payment queries.
You'll work closely with international couriers and colleagues to get things sorted quickly.
The goal is to solve the problem the first time they contact us!
What you will take on:
- Ownership: Ensuring a smooth and positive experience with an aim to resolve customer queries from start to finish
- Problem solving: You can think on your feet and come up with practical solutions.
- Personal and professional growth: You will take on a path of continuous learning.
What You’ll Need To Bring:
- Customer-Focus: You own the problem and make sure the customer has a great experience.
- Communication: You're clear and confident speaking English (no other languages needed!).
- Collaboration: You're a team player and can work well with others (including couriers).
Please note that we are aware of fraudulent recruitment adverts on some third party sites. NEXT does not request or require any payment at any stage of the recruitment process
You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Quarterly bonuses
- Free parking on Next authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Access a digital GP and other free health and wellbeing services
- Sharesave scheme
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.
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