Golden Charter Ltd
Customer Service Advisor
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About the Role
As a Customer Support Advisor, you’ll play an important role in helping customers, funeral directors, and colleagues with care, professionalism, and attention to detail. Working as part of a supportive Customer Service team, you’ll handle calls, emails, and administrative tasks that help ensure every customer receives a compassionate, efficient, and high-quality service. This is a great opportunity for someone who enjoys helping people, solving problems, and making a meaningful difference in a sensitive and important area of work.
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About Golden Charter
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Golden Charter is an industry leader in the funeral planning sector, and our people are at the heart of the service we provide. We’re looking for colleagues who will help us continue to deliver care, quality, and reassurance to customers when it matters most. In return, we offer a competitive salary, opportunities to learn and progress, and a rewarding benefits package.
Key Responsibilities
- Provide a warm, professional response to customer calls and emails, while ensuring DPA guidelines are followed at all times
- Keep funeral plan records accurate and up to date, including personal details, chosen funeral director, and funeral arrangements
- Process payments and direct debit mandates accurately and efficiently
- Support customers by resolving complaints at the first point of contact wherever possible
- Manage and respond to emails and incoming mail in a timely and helpful manner
- Contribute to the smooth running of the team by supporting other administrative tasks as required
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