Next Plc
Japanese Customer Service Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Agent – Japanese (M/F/D) (36 Hours Per Week)
Location: Radar Road Contact Centre, Leicester (LE3 1UF) Rate of pay: £14.66 per hour Shift pattern: Monday to Friday, 6am–2pm During peak trading periods (up to 20 weeks), work one additional 4-hour shift weekly.
Start Date & Induction
- Begin 13th July 2026 with a 5-week onsite induction (Monday to Friday, 8am–4pm) in Leicester.
The Role
Join our dynamic International team, supporting global customers with Japanese fluency. Provide a seamless, high-quality experience through phone, email, WhatsApp, and live chat. Work collaboratively with internal teams to resolve enquiries efficiently.
Ideal for those who thrive in fast-paced environments, problem-solve quickly, and enjoy building meaningful customer relationships.
Key Responsibilities
- Deliver customer-focused support in both Japanese and English across multiple channels.
- Handle enquiries (orders, account queries, logistics support) with a positive resolution mindset.
- Collaborate with internal teams and International couriers to investigate and resolve queries smoothly.
- Maintain accurate records while improving processes using our CRM systems.
- Manage challenging conversations with empathy, ensuring a professional and positive approach.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your Qualifications
- Fluent in Japanese (spoken and written).
- Strong English proficiency for communicating with a diverse customer base.
- Previous experience in a customer-facing role (e.g., contact centres).
- Attention to detail with the ability to think quickly and solve issues.
- Familiarity with computer systems & CRM platforms and a willingness to learn.
- A passion for helping people, combined with a proactive, team-oriented attitude.
About the International Team
Support customers from over 130 countries (1.5+ million customers), working alongside teams in Manchester, Poland, and Pune. Help Next expand its global presence.
Benefits & Perks (includes, but is not limited to)
- 25% off wide selection of NEXT, MADE, Lipsy, Gap* and Victoria’s Secret*** retail products.
- Quarterly bonuses.
- Free parking at authorised sites.
- Early VIP access to sales.
- Discounts on staff shops and partner brands (up to 15% off Branded Beauty).
- Affordable on-site dining and deals through our workplace platform.
- Access to Wellbeing services (digital GP, fitness benefits).
- Sharesave & financial wellbeing schemes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional Info & Conditions
- Full DBS checks & credit screening required.
- Must demonstrate right to work in the UK (relevant Visa sponsorship not offered).
- Applicants who previously applied (and were unsuccessful) for a similar role within 6 months may be declined.
Why Next?
As a FTSE 100 retail giant employing 44,000+, we’re the UK’s 2nd-ranked fashion retailer and Kidswear market leader—with 450+ stores and online sales worldwide. Join us to grow, challenge yourself, and make an impact.
All benefits are subject to conditions. Adjustments to support disabled candidates can be arranged.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location