FT Engineers
Customer Service Advisor
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FT Recruitment is recruiting on behalf of our brand new client based in Smethwick. We are looking for an individual who has experience within the Customer Service sector. This is a fantastic opportunity for someone who is looking for career progression and wanting to work in an established busy environment.
Your Role Will Entail
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Handle a high volume of incoming calls and emails from customers, addressing their questions, concerns, and requests.
- Accurately enter customer information and update records in the company database.
- Collaborate with other team members to ensure customer satisfaction and achieve department goals.
- Maintain a thorough understanding of company products, services, and policies to effectively assist customers.
- Follow established procedures for handling customer complaints and escalating issues when necessary.
- Provide product recommendations and assist with order placement or modifications.
- Process returns, exchanges, and refunds according to company policies.
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What We Are Looking For
- Previous experience in a customer service role is preferred but not required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Proficient computer skills, including experience with CRM software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude and a commitment to providing exceptional customer service.
- Flexibility to work evenings, weekends, and holidays as needed.
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If you are a motivated individual with a passion for delivering outstanding customer service, we want to hear from you!
Join our team as a Customer Service Representative and be part of our commitment to excellence. Apply today!
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