The Wimbledon Smokehouse
Customer Service Advisor
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Company Description
The Wimbledon Smokehouse is dedicated to producing high-quality smoked fish using carefully selected fresh ingredients. The company supplies its products to Michelin-starred and high-end restaurants, casual dining outlets, and quality fishmongers. Team members work in a setting that values craftsmanship, consistency, and attention to detail. Applicants can expect to join a business focused on flavor, food safety, and excellent service to professional culinary clients.
Role Description
The Customer Service Advisor is a full-time, on-site role based in London. This position is responsible for handling customer inquiries via phone, email, and in person, ensuring orders are processed accurately and delivered on time. Day-to-day tasks include:
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- Providing product information
- Resolving issues
- Coordinating with production and logistics teams
- Maintaining up-to-date records of customer interactions
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The role also involves:
- Monitoring customer feedback
- Supporting account management for restaurant and retail clients
- Contributing to a positive, professional experience that reflects the quality of The Wimbledon Smokehouse’s products
Qualifications
- Candidates should demonstrate strong Customer-focused Service and Customer Satisfaction skills.
- Candidates should possess a professional Telephone Manner and effective Customer Support abilities.
- Candidates should have solid Customer Service experience, ideally in food, hospitality, or retail environments.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.
- Good organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced setting.
- Comfort with basic computer systems and order management tools; willingness to learn new software as needed.
- Ability to work on-site in London, including occasional early starts or peak-season flexibility.
- Previous experience in customer-facing roles is preferred; food industry experience is an advantage but not required.
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