Robert Walters
Customer Service Advisor (Part Time - Evenings)
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Customer Service Advisor (Part Time - Evenings)
Salary: £27,810 FTE (£13,905 pro rata)
Hours: 20 hours per week
Location: Warrington - Fully Office Based
Working Pattern: 20 hours per week on an 8-week rolling rota (5 days from 7), with evening shifts from 8:00pm - 12:00am, including two weekends off every 8-week rota.
The role
As a Part-Time Evening Customer Service Advisor, you'll handle a variety of customer enquiries by delivering a professional, friendly and efficient service. You'll take ownership of each query from start to finish, ensuring customers receive accurate information and a positive outcome.
You'll work closely with colleagues across the business, maintain accurate customer records and continually develop your knowledge to provide the highest level of support.
Key responsibilities
- Handle customer enquiries professionally across multiple communication channels
- Take ownership of customer queries through to resolution
- Deliver a positive, efficient and empathetic customer experience
- Maintain accurate customer records and update internal systems
- Work closely with other departments to resolve more complex enquiries
- Ensure all work is completed in line with company policies and regulatory requirements
- Keep up to date with products, services and business processes
- Adapt to new systems, processes and business initiatives
- Contribute ideas to improve the customer experience and team performance
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About you
We're looking for someone who enjoys helping people, communicates well and thrives in a busy environment.
You'll ideally have:
- Previous customer service experience
- Excellent communication and listening skills
- A positive, patient and professional approach
- Strong attention to detail
- Good IT skills and confidence using different systems
- The ability to multitask and prioritise your workload
- A proactive attitude and willingness to learn
- A team-focused mindset with a collaborative approach
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About the company
You'll be joining a well-established organisation that believes great customer service starts with great people. From your first day, you'll receive structured training, ongoing support and the opportunity to develop your career within a welcoming and inclusive team.
If you're looking for a flexible weekend opportunity where your contribution is recognised and your development is genuinely supported, we'd love to hear from you.
Apply now
If you're ready to join a business that values its people and offers a rewarding part-time evening customer service career, apply today.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
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