Office Collective
Customer Service Advisor – Private Healthcare
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Graduate Patient Services Advisor
Oxted | Full-time | 40 hours per week | Office-based
Are you a recent graduate looking for a role where you can build valuable commercial experience while making a genuine difference to people?
We are recruiting a bright, personable and highly organised Graduate Patient Services Advisor to join the team of a fast-growing private healthcare business in Oxted.
You do not need previous healthcare experience. Full training will be provided, making this an excellent first or second career opportunity for someone who wants to develop their communication, customer service, administration and problem-solving skills within a professional environment.
You may have gained experience through a part-time job, internship, placement year, volunteering or a customer-facing role alongside your studies. What matters most is that you are confident speaking to people, comfortable using technology and genuinely enjoy helping others.
The role
As part of the Patient Services team, you will be one of the first points of contact for patients. You will support them from their initial enquiry through to appointments and follow-up care, ensuring they receive a warm, efficient and reassuring service.
Your responsibilities will include:
- Answering patient enquiries by telephone and email
- Booking and coordinating appointments
- Providing clear information and regular updates
- Supporting patients throughout their care journey
- Maintaining accurate and confidential patient records
- Liaising with clinicians and other members of the clinic team
- Taking ownership of enquiries and resolving problems
- Escalating sensitive or complex matters when appropriate
- Using booking, CRM and other digital systems
- Helping the team continually improve the patient experience
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You will receive training on the organisation’s services, systems and processes, with ongoing support as you develop in the role.
About you
This opportunity could suit a graduate from a wide range of degree backgrounds, including psychology, healthcare, business, communications, hospitality, social sciences or humanities. However, your attitude and transferable skills are more important than the subject you studied.
We are looking for someone who is:
- Warm, friendly and naturally engaging
- Confident speaking with people over the telephone
- Empathetic and able to put others at ease
- Organised with excellent attention to detail
- Comfortable managing several priorities
- Proactive and willing to take responsibility
- Confident using technology and learning new systems
- Calm and professional in sensitive situations
- Reliable and supportive as part of a team
Previous experience in customer service, hospitality, retail, reception or administration would be helpful, but it is not essential.
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Working hours
This is a full-time, office-based position in Oxted, working 40 hours per week across a rotational shift pattern.
The shifts are:
- Early shift: 7:00am–4:00pm
- Late shift: 11:30am–8:30pm
- Weekend shift: 8:30am–5:30pm
The rota runs from Monday to Sunday, with early, late and weekend shifts shared fairly across the team. You will not work every evening or every weekend.
Please make sure you can travel to Oxted for the relevant start and finish times before applying.
Why join?
The business opened its first clinic in Oxted in 2024 and has since expanded into Cobham and St Albans, with further growth planned.
This is an opportunity to:
- Begin your career within a growing private healthcare organisation
- Receive training and develop valuable professional skills
- Gain experience working with patients, clinicians and management
- Build your confidence in customer service and administration
- Take on more responsibility as your experience grows
- Benefit from structured performance reviews
- Access career progression opportunities and employee discounts
If you are a switched-on, compassionate graduate who wants to begin their career in a professional and people-focused environment, we would love to hear from you.
Apply today with your CV to find out more.
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