Tremco CPG UK
Customer Service Advisor
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About Tremco CPG UK
Tremco CPG UK manufactures high performance building materials to solve the complex challenges faced by today’s construction industry. With over 1,400 employees across Europe, we are committed to shaping a world where buildings and structures save energy, last longer and exceed sustainability benchmarks.
Job Opportunity: Customer Service Advisor
We are looking for a passionate Customer Service Advisor to join our Customer Service & Business Operations team. Reporting into the Customer Service Team Leader, this role is the first point of contact for all Customer queries and the face of Tremco CPG.
Duties Include:
- Building an excellent working relationship with the wider Customer Service team, working cross-functionally across our brands and being an advocate for our One Team approach.
- Collaboration with key stakeholders such as; Sales, Transport and Warehouse, Supply Chain, Customer Resolutions, Credit Control, Technical Support, and Marketing teams.
- Accurate and timely order entry and management of open orders, working with internal stakeholders to ensure the best level of service is provided to our Customers.
- Taking calls and supporting our Customers with any queries that they may have, this can include; Delivery information, Stock Availability, Pricing, POD requests, Technical queries.
- Able to assist customers with queries regarding product substitutions and navigating the online product catalogue.
- Proactively contacting customers to place orders, upsell, and build first-class relationships.
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Successful Candidates Will Have:
- Proven experience within a Customer Service and Sales environment.
- Computer literate with intermediate Microsoft Office skills.
- Experience working with SAP, Salesforce, Zendesk, and Twilio is preferable but not essential.
- Excellent Communication skills (written and verbal) with a keen eye for attention to detail.
- Strong organisational skills and ability to manage multiple priorities.
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Salary & Benefits:
- A competitive annual salary.
- Lucrative annual bonus scheme.
- 25 days holiday entitlement (excluding bank holidays) increasing to 27 days holiday following length of service with the business.
- A range of attractive benefits (pension, life assurance, enhanced family friendly leave, flexible benefits, and perkbox).
Become part of our team and shape the future of Tremco CPG UK!
The Company is committed to the principle of equal opportunities and is opposed to any form of unfair discrimination on the grounds of race, sex, marital status, disability, sexual orientation, gender identity, gender expression, sex characteristics, age, religion, or belief. Candidates will be chosen on the basis of their ability and suitability for the role.
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