Ventrica
Customer Service Advisor - Remote
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Are you a confident communicator who can stay calm under pressure, ask the right questions, and genuinely enjoy helping people? Do you take pride in delivering exceptional customer service while efficiently managing calls and keeping conversations on track?
If so, Bureau could be the perfect place for you.
Please note, this role starts on 07/09/2026, and is a 3 month fixed term temporary contract.
About The Role
At Bureau, teamwork is at the heart of everything we do. As a Customer Service Advisor, you'll handle calls and emails on behalf of 16 different clients, each with their own products, services, and unique brand voice.
This is a varied and rewarding role that will challenge you to adapt quickly, think on your feet, and provide outstanding customer support across a diverse range of industries. Every interaction is different, making each day both engaging and rewarding.
What You'll Be Doing:
No two calls are the same.
- One moment, you could be helping someone report an emergency gas leak.
- The next, you might be assisting a customer who is trapped in a lift and needs immediate support.
- Later in the day, you could be answering enquiries about bespoke jewellery, booking health and safety training courses, or providing information on air conditioning services.
Alongside inbound customer service, you'll also support occasional outbound campaigns and help manage overflow calls for some of our dedicated client accounts.
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This role is perfect for someone who enjoys variety, problem-solving, and making a real difference to customers when they need assistance most.
What We're Looking For:
We're looking for someone who is:
- An excellent communicator with strong written and verbal skills
- Passionate about delivering exceptional customer service
- Confident working in a fast-paced environment
- Able to remain calm, professional, and empathetic under pressure
- A strong listener who can ask the right questions to understand customer needs
- Organised and able to manage calls efficiently while maintaining quality service
- Positive, adaptable, and a great team player
Why Join Bureau?
- A varied and dynamic role where every day is different
- A supportive, friendly, and collaborative team environment
- Opportunities to develop valuable customer service and communication skills
- Exposure to a wide variety of industries and businesses
- The chance to make a genuine difference to customers during both routine enquiries and critical situations
Hours and Location Requirement:
Because of the nature of the campaign and all of the different client requirements, shifts will initially be 09:00-18:00 Monday to Friday, but can then change to between the hours of 06:00-22:00 Monday to Sunday (with notice), so you will need to be fully flexible for this role.
- 40 hours per week
- Fully remote, but you must be based in the UK whilst working
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Homeworking Eligibility:
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows
- MUST be a Windows 11 compatible machine, but MUST also be equipped with the following:
- Windows 11 25H2 or later
- 8th Generation (or later) Intel i5 processor or 3rd Gen (or later) AMD Ryzen processor
- 16GB RAM Minimum
- 15GB+ Free Storage Space
Please note: We do not allow Macs, Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 18.0 (or later) or Android version 14.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements:
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 MBps
- UPLOAD Mbps Minimum 5Mbps
Please be advised we do not support any connection based on mobile networks
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
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