Zuno Tech Group
Customer Service Advisor - Renewables
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Advisor - Renewables
Leeds Office | Full Time
Technical mindset? Great with people? We want to hear from you!
We’re looking for a Customer Service Representative to join our technical support team. When our engineers are out at a customer’s home installing Solar PV, battery storage, EV chargers or heat pumps, things don’t always go to plan. That’s where you come in.
You’ll be the person engineers and customers turn to when there’s a technical issue on site. You’ll help understand what’s gone wrong, work through the options and make sure the right support is provided to get the job moving again.
This is an office-based role, so it’s a great opportunity for someone who has a technical mindset and enjoys problem-solving, but wants to work in a fast-paced office environment rather than being on site themselves.
What you’ll be doing
- Take calls and requests from engineers and customers when installation issues arise
- Understand technical problems and help identify practical solutions
- Support engineers remotely while they’re working at customer properties
- Provide clear and reassuring advice to customers when things don’t go to plan
- Coordinate engineers, technicians and other teams to resolve issues
- Assess the urgency of issues and prioritise emergency or safety-related callouts
- Provide basic troubleshooting support where appropriate
- Keep job information, call logs and updates accurate in our systems
- Follow up on outstanding issues to make sure they’re properly resolved
- Identify recurring technical issues and share feedback with the wider team
- Help improve processes and the customer and engineer experience
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we’re looking for
You don’t necessarily need to be a renewable energy expert. A technical mindset and the ability to understand and solve problems are what really matter. We’re looking for someone who:
- Has experience in a technical, engineering, customer support or similar environment
- Is naturally curious and enjoys figuring out how things work
- Can understand a technical problem and explain it clearly to someone else
- Has strong problem-solving and decision-making skills
- Communicates confidently with both customers and engineers
- Can stay calm and organised when dealing with multiple issues at once
- Has strong attention to detail and is comfortable using computer systems
- Has an interest in renewable technologies such as Solar PV, batteries, EV or heat pumps
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Zuno?
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Paid 6 months maternity pay after a year of service
- Paid paternity pay after a year of service
- Salary sacrifice pension matched up to 6%
- Ongoing training & development opportunities
- Social events
*After probationary period
Please note, we’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London