ASSA ABLOY
Customer Service Advisor - Technical Support
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Customer Service Advisor - Technical Support
Join our Customer Services team in Willenhall and enjoy a team-oriented culture that empowers you to build a career you can be proud of.
What you would do
As our Customer Service Advisor Technical Support, you will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement, and ensure a positive customer experience. This is an excellent opportunity for someone who enjoys combining technical knowledge with customer interaction in a fast-paced and team-oriented environment.
Responsibilities
- Provide technical guidance and customer support, offering expert advice on products and resolving technical enquiries.
- Manage and handle technical queries while assisting the Customer Services Manager with day-to-day activities.
- Investigate and resolve issues, working closely with internal communications and order entry teams.
- Handle inbound customer calls, delivering excellent service and support to address customer needs effectively. Occasionally accompany the Quality team on site visits when required.
- Continuously develop product knowledge to confidently troubleshoot issues and provide accurate technical assistance.
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The skills and experience you need
We are looking for someone who:
- Has previous experience in a technical support, customer service, or advisory role.
- Can work effectively under pressure, manage competing priorities, and meet deadlines while maintaining high standards.
- Demonstrates strong problem-solving skills with the ability to investigate and resolve customer queries efficiently.
- Is a proactive team player who thrives in a fast-paced environment and recognizes the importance of teamwork.
- Possesses excellent communication and relationship-building skills, with the ability to build positive relationships with customers and colleagues.
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Apply today
We review applications regularly, so don’t wait.
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Talent Acquisition Business Partner, at nadia.aslam@assaabloy.com.
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To find out more about us, visit www.assaabloy.com.
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