Truespeed
Customer Service Advisor – (Temporary)
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Bath Hourly Rate £12.74–£13.46 (DOE) Permanent Customer Care
Join Us at Truespeed – Building Better Connections for Rural Communities
Location: Bath
Hourly Rate: £12.74–£13.46 (DOE)
Hours: Full-time, Temporary, Monday to Saturday (Saturdays are worked on a rota basis, with a day off in lieu during the week)
Hybrid working pattern: Three days in our Bath-based office and two days working from home
Benefits: Free onsite parking
About Truespeed
At Truespeed, we’re building more than just a network we’re helping communities gain access to fast, reliable full-fibre broadband. As a regional alternative network provider, we focus on doing things the right way: putting our customers first and connecting areas that need it most.
If you enjoy helping people and take pride in delivering great customer service, we’d love to hear from you.
The Role
We are currently recruiting for two temporary Customer Service Advisor positions.
As a Customer Service Advisor, you’ll be at the heart of everything we do, playing a vital role in shaping the customer experience at Truespeed. As the voice of our business, you’ll help ensure every interaction is positive, supportive, and solution-focused.
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You’ll engage with customers across phone, email, live chat, and social media, taking ownership of queries and working quickly and professionally to resolve issues. Your ability to deliver outstanding service will help us continue to build strong, lasting relationships with our customers.
In This Role, You Will
- Handle customer queries across multiple channels in a friendly, timely, and professional manner
- Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible
- Support complaint resolution so customers feel listened to, supported, and valued
- Contact customers to book installations, clearly explain the process, and answer any questions
- Keep systems and records up to date while sharing knowledge with colleagues
- Support the wider team with additional tasks to ensure a smooth and positive customer journey
What We’re Looking For
We’re looking for a friendly, proactive individual who enjoys helping others and delivering excellent service. You’ll thrive in a fast-paced environment and take pride in resolving customer issues effectively.
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You’ll Bring
- Experience in a B2C customer service environment (call centre, retail, or similar)
- Confidence in handling customer complaints through to resolution
- Good working knowledge of Microsoft Office
- Clear and confident communication skills, both written and verbal
- The ability to explain technical or complex information in a simple, customer-friendly way
- Strong listening skills and the ability to understand and respond to customer needs
- Empathy, adaptability, and professionalism when supporting a wide range of customers
- A proactive attitude, willingness to learn, and motivation to deliver excellent service
- A positive, approachable mindset and a strong team spirit
Additional Information
- Candidates must have the right to work in the UK as we’re unable to offer sponsorship
- This role is based in Bath
No agencies, please.
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