Aqua Cure Ltd
Customer Service Advisor
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Customer Service Advisor
Aqua Cure Group, a leading company in the Water Treatment industry, is seeking a dedicated and customer-oriented individual to join their team as a Customer Service Advisor. In this role, you will be responsible for providing excellent service and support to our valued customers.
About the Role
As a Customer Service Advisor, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. You will respond to customer calls and emails in a timely and professional manner, providing accurate information and guidance. Additionally, you will process orders, create invoices, and maintain customer records in our database.
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Responsibilities
- Handling customer inquiries via inbound telephone calls and providing accurate information
- Resolving customer issues in a timely and satisfactory manner
- Processing orders and creating invoices
- Maintaining customer records in the database
- Providing excellent customer service and support
Requirements
- Prior experience in customer service is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Highly organized and detail-oriented
- Ability to multitask and prioritize tasks effectively
- Friendly and approachable demeanor
- Proficiency in Microsoft Office suite
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Benefits
- Monday to Friday working pattern
- 23 days' annual leave increasing with long service + Bank Holidays
- Company Pension Scheme
- 24 hours access to Employee Assistance Programme + Volunteering Day + Long Service Awards
- Employee Support network and Mental Health Assistance
£150 per month discretionary bonus upon delivering budget (£30,126 OTE)
Working hours are Monday - Thursday 8.30am - 5.30pm with a 5pm finish on a Friday
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