Xplor
Customer Service Advisor
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Company Description
🚀Customer Service Advisor🚀
Location: Newcastle upon Tyne, UK
Type: Full-time
Company: Xplor
About Us
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
Job Description
Our Team And Why You’ll Love it Here
Imagine starting every day as a part of our Fitness & Wellbeing Enterprise vertical in our swish Newcastle Upon Tyne office, knowing you’re making a difference. As a Customer Service Advisor, you’ll be on the front lines, solving problems and enriching customer experiences—one conversation at a time. You'll be the liaison to our clients' trust, helping them thrive by handling their inquiries via chat, phone, ticket, and email like a pro, so they can get back to what they do best.
You will be an extension to our clients’ teams, supporting them with our comprehensive suite of technologies, payment capabilities, and value-added services to help their businesses thrive.
What You'll Do
- Be the First Point of Contact: Answer calls, with a positive attitude, resolving issues on the spot.
- Problem-Solve Like a Pro: You’ll tackle customer queries about accounts and contracts, escalating only when absolutely necessary to your supportive Team Leader for additional guidance.
- Share Learning: You’ll capture learning from queries and issues to help us with our continuous improvement, sharing your experiences with your team.
- Keep Things Running Smoothly: Handle overdue balances, manage client communications, and keep our systems updated with precision.
- Succeed Daily: Utilise our scripts and materials to achieve Xplor’s service levels and priorities, knowing the value and impact you’ve provided to our clients.
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Qualifications
What We’re Looking For
- Customer Whisperer: You’re a people person with top-notch communication skills, whether on the phone, via email, or face-to-face.
- Problem-Solving Ace: You don’t just identify problems—you find solutions.
- Detail-Oriented Dynamo: You spot the small stuff and document it clearly.
- Team Player Extraordinaire: You know when to roll up your sleeves and dive in.
- Adaptability: Fast-paced environments, with no two days being the same? Bring it on.
Values and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
- Find a better way
- Do the right thing
- Say it straight
- Win together
- Own the outcome
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits are:
- Paid Parental Leave benefit programs
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job description.
Get help with your application
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We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].
Good to know
- To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
- We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.
- To learn more about us and our products, please visit xplor.com/careers/.
- We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.
EEO and Artificial Intelligence
We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.
Xplor is dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community.
We make it a priority to respond to every applicant.
Role type: Individual Contributor
Department: Global Contact Center
Division: Global Operations
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