Castelan Group
Customer Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Be the Voice That Makes the Difference
We're looking for a confident and customer-focused Customer Service Advisor to deliver exceptional after-sales support for our clients and their customers.
If you thrive on helping people, solving problems, and creating positive experiences for your team as well as customers and clients, you'll feel right at home in this fast-moving, service-driven environment.
About The Role
In this role, you will handle service requests, communicate with clients and their customers, maintain clear contact across multiple channels, and keep customer records accurate and up to date.
Working as part of our Claims Department, you will play a key part in ensuring every interaction is handled professionally, courteously, and in a way that exceeds expectations. You'll be responsible for providing outstanding after-sales care, ensuring that customer queries and claims are processed efficiently and effectively.
You will also:
- Communicate clearly and professionally with internal teams, clients, and customers via phone, email, and systems
- Maintain and update operational databases and bespoke client systems with accuracy and attention to detail
- Build and maintain strong knowledge of service agreements, processes, and products
- Make confident decisions to achieve the best outcomes for customers and clients
- Support team performance by collaborating and assisting colleagues during busy periods
- Contribute to continuous improvement by embracing new processes and ways of working
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
For further details about the role, please refer to the More Information button, or via https://jobdescriptions.castelangroup.com/
What You'll Bring
You'll make confident decisions, support your colleagues, and bring a proactive, can-do attitude to every interaction.
Your ability to stay organised, informed, and professional will help you shine. You'll take ownership of your performance, maintain high standards, and always look for ways to improve the service you provide.
We're looking for someone who:
- Has strong communication and customer engagement skills
- Is highly organised with excellent attention to detail
- Demonstrates problem-solving ability and sound decision-making
- Works collaboratively and supports others in achieving team goals
- Is confident using Microsoft Office and internal systems
- Has GCSE Maths and English (or equivalent)
- Is motivated to learn, develop, and grow within the role
What You'll Be Part Of
You'll be part of a supportive team that values high standards, collaboration, and continuous improvement. We encourage personal growth, knowledge sharing, and professional development, with opportunities to support training and coaching within the team over time. With a strong focus on company culture and delivering excellent service, this is a role where your customer-first mindset truly makes an impact.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Salary
Starting at £25,610, rising to £26,000 after successful completion of probation.
What's In It for You?
Alongside salary and pension, you'll enjoy:
- 24/7 GP access for you and your household
- Discounts on cinema tickets, major retailers, and national brands
- Career development and progression opportunities
- Employee of the Month awards and celebratory events
- Onsite Mental Health First Aid support
- Staff socials, wellbeing initiatives, and charity fundraising
- Free onsite parking (location dependent) and excellent transport links
- Employee Assistance Programme for counselling, financial, and legal support
Apply Now
If the description fits you and you are still interested in applying, please send your CV and cover letter to: recruitment@castelangroup.com or through our careers page/jobs boards. The Closing date for applications is 1st September 2026. However, we may look to close the advert, if we have filled the role prior to this date. We are unable to offer relocation packages or support visa sponsorship. As this is an onsite role, you must be able to commute to and from the Head Office Address in Weston-super-Mare on a daily basis.
Agencies: We have an extensive PSL list, please do not contact the recruitment team by their individual email accounts. Should we need support, we will look to use our supportive partner list.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills