Gardening Express
Customer Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Full Time | Permanent | Competitive Salary
Are you passionate about delivering outstanding customer service? Do you enjoy solving problems and helping customers? If you're looking for a rewarding role with a growing, ambitious business, we'd love to hear from you.
At Gardening Express, we're proud to be one of the UK's leading online garden retailers. We're looking for a Customer Service Advisor to join our friendly and supportive team.
About the Role
Reporting to the Customer Service Manager, you'll be the first point of contact for our customers, providing excellent support and ensuring every enquiry is handled professionally from start to finish.
Key Responsibilities
- Respond to customer enquiries through our online support ticket system, delivering a high standard of customer service.
- Manage customer queries from initial contact through to resolution.
- Provide accurate information and practical solutions to customer issues.
- Support the wider Customer Service team with general administrative tasks.
- Help maintain efficient day-to-day operations within the department.
- Build positive relationships with customers while representing the Gardening Express brand.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working Hours
- Full-time, 40 hours per week.
- Monday to Saturday rota (5 working days per week with 2 days off).
- 30-minute unpaid lunch break.
- Paid overtime available when required.
About You
We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer experiences.
You'll ideally have:
- Previous customer service experience (preferred but not essential).
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail.
- Good IT skills and confident keyboard skills.
- A positive, proactive attitude with a willingness to learn.
- The ability to stay calm under pressure and manage multiple priorities.
- Strong problem-solving skills and a customer-first approach.
- A commitment to treating customers and colleagues with professionalism, respect, and inclusivity.
Additional Requirements
- Due to our rural location, your own transport is essential as public transport is limited.
- Horticultural knowledge is an advantage but not essential—full training will be provided.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- Competitive salary based on experience.
- Full training and ongoing support.
- Friendly, supportive team environment.
- Paid overtime when available.
- The opportunity to be part of one of the UK's fastest-growing online gardening retailers.
From time to time, you may be asked to undertake additional duties that support the wider business.
If you're looking to join a company where your contribution is valued and where there are genuine opportunities to develop your career, we'd love to hear from you.
Apply today and grow your career with Gardening Express.
Job Type: Permanent, Full-time
Salary: Competitive, dependent on experience
Preferred Qualifications
- GCSE (or equivalent)
Preferred Experience
- At least 1 year of customer service experience
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills