Platform Housing Group
Customer Service Advisors
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Salary: £25,951 per annum
Location: Birmingham Business Park (B37 7YD)
Do you have experience in a Contact Centre or Customer Service role?
Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. You will have access to incredible training and development opportunities.
The role is the first point of contact for our customers, and you will have problem-solving conversations with customers every day. You will answer enquiries, ensuring resolution at first point of contact wherever possible, working to set KPIs. This is a key role in leading our company-wide drive to deliver customer service excellence, if you have what it takes to help us deliver that then we want to hear from you.
We are currently recruiting for a number of permanent and fixed-term contract vacancies. The Customer Service Advisors will work on shift patterns between the hours of 8:00am and 5:15pm, Monday to Friday. Weekend working is not required. We are mostly recruiting to full-time positions; however, we do also have part-time options available.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Where will I be working?
During your training period, you will work in our Birmingham office to be able to learn alongside your colleagues. This will be for the first 6 weeks. After this training period, you will be working from home, however you will also be required in the office occasionally for team working days.
What are we looking for from you?
- Experience in a customer focused environment.
- As you will be the first point of contact for our residents, you will need to have a commitment to getting it right the first time by resolving queries professionally.
- Excellent communication skills with the ability to interact with people of all ages and backgrounds.
- The ability to use your empathy and people skills to be able to diffuse difficult conversations.
- IT literate and good knowledge of Microsoft packages, as you will be required to use different systems whilst speaking to customers.
- Due to the requirement to travel into our offices, candidates should be able to commute to our Birmingham Business Park (B37 7YD) office.
What are some of our great benefits?
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 28 days annual leave (pro rata) with the opportunity to buy and sell leave
- Family friendly policies
- Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non-contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Reward & Recognition scheme with retailer discounts and cashback.
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Supportive working environment with great learning and development opportunities
We are hosting assessments centres between 2nd September and 9th September. Should you be successful in being shortlisted to attend, we will contact you to arrange a suitable time slot.
Please note that we'll review applications throughout the campaign and would therefore early applications as this position may close earlier than the published closing date
If you have any questions about the role, please contact recruitment@platformhg.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills