Robert Walters
Customer Service Advisors
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Customer Service Advisor
Salary: £13.45 per hour + holiday pay (plus bonus)
Location: Altrincham - Hybrid (3 days office / 2 days WFH)
Contract: Ongoing temporary
Hours: Mon-Thurs 08:45-17:15, Fri 08:45-16:30
An excellent opportunity has arisen for a Customer Service Advisor to join a busy customer support team in Altrincham on an ongoing temporary basis. This is a varied customer service role where you'll be responsible for managing customer queries and complaints primarily via email and a ticketing system, taking ownership of each case through to resolution.
What you'll be doing
- Managing customer queries and complaints via email and a ticketing system
- Taking ownership of cases from initial query through to resolution
- Investigating issues and providing clear, professional responses to customers
- Liaising with internal stakeholders to resolve more complex queries
- Working with teams such as IT to investigate system or technical issues affecting customers
- Keeping customers updated throughout the resolution process
- Accurately recording case details and updates on internal systems
- Managing a busy workload while ensuring queries are responded to within agreed timescales
- Identifying recurring issues and escalating where appropriate
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What we're looking for
- Previous experience within customer service, customer support, or complaints
- Strong written communication skills and confidence handling customer queries via email
- Experience using a ticketing or case management system would be beneficial
- Confident liaising with different teams and stakeholders to resolve issues
- Strong problem-solving skills with the ability to take ownership of queries
- Organised and comfortable managing multiple cases at once
- A professional and customer-focused approach
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Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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