About You:

You will have experience of working in a customer-facing environment and a passion for helping people access the support they need.

You will be able to demonstrate:

• Excellent communication and interpersonal skills.
• Experience of dealing professionally with a range of customer enquiries.
• The ability to build positive relationships with customers, colleagues and partner organisations.
• Good organisational skills and the ability to manage a varied workload.
• Confidence in using digital systems and maintaining accurate records.
• An understanding of the challenges faced by children, young people and families.
• A commitment to equality, inclusion and excellent customer service.
• The ability to work flexibly across Family Hub locations if required.

Why Join Us?

This is an exciting opportunity to help shape the customer experience within Walsall's Best Start Family Hubs and make a positive difference to children, young people and families.

You will join a supportive team committed to prevention, partnership working and ensuring residents can access help quickly and easily.

Together, we can help create stronger families, stronger communities and better outcomes for children and young people across Walsall.

Please note this role is based at a Family Hub Location and is non-hybrid.

Job Share may be considered.

For any queries about this vacancy, please contact Abeed.Alam@walsall.gov.uk

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date – 23rd October 2026.

We reserve the right to close this advert early if sufficient applications are received.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits [https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us]. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.