Tate Recruitment
Customer Service Advisors
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Hourly rate - £16.62 per hour
Length - 3 months initially - with permanent opportunities after this initial period
Location - Central Bristol - fully office based
Hours - 37 per week - Monday - Friday 9-5
Are you passionate about working in an environment where you feel like you are making a difference? Do you thrive in a fast-paced and challenging roles? We have an exciting opportunity working for a local authority as a Customer Service Advisor, starting in October 2026.
Tate are working with a local authority in their search for Customer Service Advisors on a full-time basis. As a Customer Service Advisor, you would be based at their Citizen Service Point, a busy area, where people across Bristol come who are in crisis and require urgent support, which can be related to homelessness, abuse, benefits etc.
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Responsibilities
This is an extremely busy and high-pressured service, where you would be on your feet for the majority of the day. Main responsibilities include:
- Providing face-to-face support around 3-10 customers per day in person depending on the complexity of the request.
- Offering support and advice on challenging queries.
- Working efficiently alongside other departments to find the best resolution for the customer.
- Answering telephone calls.
- Administration support - working on complex databases and ensuring confidential information is accurate and up to date.
If you are looking for a challenging, but rewarding role, with excellent training and opportunities for long term career development, please apply today with your CV to be considered.
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Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
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