Marston Holdings
Customer Service Agent
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Customer Contact Agent
Location: Rochdale
6 Month FTC
Are you a natural people-person who thrives on helping others?
Are you calm under pressure, with a positive outlook and a passion for doing the right thing?
We have an exciting opportunity for a Customer Contact Agent to join our team.
As a Customer Contact Agent you will be joining an existing team who delivers the highest standard of customer service; resolution management and repayment negotiations related to overdue accounts on behalf our clients in the utility industry. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.
What we are looking for:
- Experience of handling and resolving difficult situations
- Capable of handling high volume calls efficiently and professionally
- Ability to successfully meet client SLA’s
- Good understanding and use of Microsoft Office Applications
- Excellent phone manner
- Strong time management and organisational skills
- Utilities knowledge would be advantageous
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What's in it for you?
- Hours: Monday - Friday 9am - 5pm
- Contract: Full time 37.5 hours per week
- Free onsite parking
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria
- 25 days annual leave plus bank holidays
- Health Cash Plan
- Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel socialising and wellbeing
If this sounds like the job for you please apply....
Who we are:
Engage is a technology-driven field services provider part of Marston Holdings Limited.
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.
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New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.
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