KEY Group
Customer Service Agent
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About Us
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.
About the Role
We are looking for experienced Customer Service Professionals to join us in our Servicing department. The main purpose of the role is to provide an exceptional service to our lifetime mortgage customers in all aspects of their dealings with More2Life.
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Main Role & Responsibilities
- Working on the inbound and outbound telephone support line for More2Life customers
- Logging call notes on CRM system
- Liaising with other servicing teams depending on customer requirements
- Handle all enquiries in a professional, positive, and prompt manner.
Required Skills & Abilities
- Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
- Ability to multi-task and manage own workload in a fast-paced environment.
- Experience of working within a telephone-based customer service-led environment with inbound and outbound calls.
- Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
- First-class communication skills, both written and verbal.
- Most of all we look for people who display and work around the core values of our business:
- Ambitious – to break ground to help our customers enjoy a better retirement.
- Supportive – relationships are key to everything we do.
- Personal – going above and beyond to offer exceptional service.
- Integrity – honest, true, and transparent in all of our relationships.
- Responsive – whatever the challenge we’ll deliver the right result.
- Expert – experts in our field, our thirst for knowledge never stops.
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Benefits
- 23 days holiday, plus bank holidays. Rising to 28 days based on length of service
- Additional holiday purchase scheme
- 1 charity day
- Tier 1 pension
- Simply Health
- Life Assurance
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