HarperCollins Publishers UK
Customer Service Agent
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Application Deadline: 4 October 2026
Department: Supply Chain
Location: Glasgow
Description
Manage all escalated enquiries within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.
Key Responsibilities
- Processing orders and taking calls from our customers when needed
- Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
- Enhancing customer service experience wherever possible
- Keeping accurate records and documenting customer service actions
- Managing volumes to achieve daily department SLA’s
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Skills, Knowledge & Expertise
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Your very own career expert that helps elevate your application to the next level.
- Proven work experience in a similar type of role focused on customer service
- Excellent knowledge of management methods and techniques
- Experience working closely with clients and customers
- Experience handing customer issues and complaints professionally and efficiently
- Enthusiastic and proactive
- Complaint resolution
- Work collaboratively with relevant stakeholders
- Organised and efficient
- Resilient and able to work under pressure
- Results and targets focused
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