ClearCourse
Customer Service Agent
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Advert for FTC – 6 months (IMechE)
This is a hybrid, full-time role working 37.5 hours per week. You will have the opportunity to work 3 days per week from home and 2 days in our Telford office close to the town centre and train station.
Our office hours are 9am-5.30pm.
About the Role
Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/ office customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do.
We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally.
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Key Responsibilities
- Dealing with members enquiries and requests
- Handling inbound calls, responding to emails, processing payments and updating member records
- Assisting with incoming post and despatch of member correspondence
- Assisting with a telephone campaign, relating to members renewals
- 25+ calls per hour - creating a personable and engaging experience
- Leaving voicemails for anyone who have not answered
- Updating held contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor)
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Training
Training in our Telford office
Working Arrangement
Hybrid 2 days per week in office
Ideal Candidate
The ideal person for this role will be:
- Highly detail orientated
- Personable and comfortable over the phone
- Excellent communication skills
- Previous experience using Excel
- Previous experience in taking card payments over the phone.
If this sounds like the flexible, short term role you have been looking for we would love to receive your application.
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