Elgin Chamber of Commerce, Elgin, TX
Customer Service Agent – Elgin
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Job Posting
Position: Customer Service Agent
Work Location: Elgin
Wage: $16.00 per hour
Mailing Address:
P.O. Box 2107
Bastrop, TX 78602
RideCARTS.com
CARTS provides public transportation services in ten Texas counties surrounding the capital city: Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis, and Williamson.
Opening Date: July 10, 2026
Closing Date: until filled
CARTS is a public agency, a transportation district. CARTS is an Equal Employment Opportunity employer.
We are seeking a responsible, independent, and self-motivated clerical worker. Self-sufficiency for sole responsibility of the office is essential.
Position Summary
The Customer Service Agent provides transportation information to the public, sells tickets, and performs general office tasks.
Work Schedule:
- Part-time position, 18 hours per week
- DAYS: Monday, Tuesday, Thursday
- HOURS: 7:30 a.m. - 2:30 p.m. (with one-hour lunch 11:30-12:30)
- Wage: $16.00 per hour
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Required Qualifications
- High School degree or GED
- Office experience
- Good communication skills
- Good customer service skills
- Computer experience
- Ability to count money and provide correct change
- Ability to read bus schedules and retain information about routes and services
- Ability to occupy the office on one’s own with competence
Qualities
- Friendly and caring attitude
- Reliable and dependable and honest
- Enjoys helping people, with patience to answer questions
Duties
- Provide schedule, routing, transfer, and current fare information to customers.
- Sell tickets and handle cash drawer; follow proper cash handling procedures.
- Answer phone and provide helpful and accurate information.
- Direct passengers to wait locations for departures and connections.
- Check office area for stray and/or lost and found items and processes promptly.
- Ensure the office is clean and organized throughout the day.
- Complete End-of-Shift report ensuring all supporting documents and deposit information are accurate.
- Performs other duties as assigned.
- Follows core standards with all customers.
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Application Procedure
-
Obtain a CARTS application
- Applications are available at most CARTS stations (including in Austin, Bastrop, Cedar Creek, and San Marcos).
- Applications can be printed from: RideCARTS.com
-
Submit a CARTS application
- Mail application to: CARTS P.O. Box 2107 Bastrop, TX 78602
- Hand deliver application to the CARTS Headquarters office at 5300 Tucker Hill Ln, Cedar Creek, TX 78612, or a local CARTS office.
- Email application to: jobs@RideCARTS.com (faxes are not accepted)
Equal Employment Opportunity (EEO)
All qualified applicants will receive consideration for employment without regard to the person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law.
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