Menzies Aviation
Customer Service Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
AMI Overview
AMI has been at the forefront of the wholesale air freight market since 1976. Developing innovative cargo products and using the latest technologies to create market-leading products and services for our customers.
At AMI, we have a simple vision: to be the wholesale freight partner of choice, delivering service excellence.
Overview
Preparing documents and shipping all aspects of international cargo. Customer service which includes booking cargo, tracking cargo and notifying customers of offloads and uplifts, answering emails in a timely manner, completing files, invoicing, following all TSA Security Regulations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Main Accountabilities
- Handling Customer quotations / in-queries / bookings for both Export and Import shipments via Telephone and Email.
- Checking with Airlines and Handling Sheds that shipments have departed as planned.
- Building and maintaining solid relationships with existing and potential customers.
- Receiving and responding to quotes enquiries over telephone and email.
- Assisting Export Agent colleagues and Management as and when required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This role will be based at AMI Crawley.
Qualifications and Experience
- Must be at least 18 years of age.
- Must have high school diploma or equivalent.
- Must be able to speak, read, and write in English proficiently.
- Valid driver's license with good driving record.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Work is done before leaving the office.
- Must pass pre-employment background check.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location