Leicester City Council
Customer Service and Access Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description: Customer Service and Access Officer
Position Overview
Reference: REQ8479
Location: City Hall
Salary: GBP26,427 - GBP29,071 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP39,164
Contractual Hours: 37
Basis: Full Time
About the Role
We are looking for an individual who has the skills, ability, attitude, and motivation to deliver a high-class, quality service within our busy Corporate Premises.
Working with colleagues, members of the public, contractors, external companies, health and safety, and public sector bodies to ensure we provide a welcoming, professional, and safe environment for all people that enter our buildings.
This is a full-time position, on both permanent and fixed-term basis, working 37 hours per week. You’ll be expected to work on rotating shifts between 07:00-18:30 with the flexibility to work until 9pm every third week. Depending on the needs of the service, you may need to work occasional weekends. You’ll be based between City Hall and Town Hall.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
As a customer service and access officer, you’ll:
- Maintain the security and safety of City Hall and occupants and support evacuation procedures when required.
- Provide exemplary, face-to-face, telephone, and email customer service in a high-profile environment.
- Efficiently and effectively operate meeting room AV equipment, a range of IT systems, and relevant computer system databases including content management systems, ensuring that all information entered and retrieved is up to date.
- Manage room bookings using information in the booking system and other requests, assisting with rooms and facilities being set up appropriately.
Requirements
The ideal candidate will have:
- Good literacy and numeracy skills to undertake accurate processing of documentation and maintenance of records.
- Confidence to communicate effectively with people at all levels using interpersonal skills.
- Flexibility and adaptability, with the ability to think on your feet and respond to emergency situations.
- Enthusiasm and motivation to create a positive working environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to:
- A work environment that encourages a healthy work/life balance.
- Generous annual leave.
- Membership of the Local Government Pension Scheme.
- The option of flexible working.
- A variety of training and development opportunities.
- Flexible benefits, including discounts on city buses and trains.
- An illustrative value of your benefits package is available via our benefits calculator.
Join Us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. Our recruitment process is designed to make you feel welcome and bring the best out of you. For an informal chat about this role, please contact Bobette.Nienie@leicester.gov.uk.
Assessments and interviews will take place on the week commencing 2nd November.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London