Orion Distribution Limited
Customer Service And Sales Office Coordinator
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Company Description
Orion Distribution Limited is a locally owned KBB specialist serving Northern Ireland with over 20 years of experience in plumbing, bathroom, and heating solutions. The company connects manufacturers and retailers across the region, providing trusted partnerships and access to high-quality, reliable products. With deep local expertise, Orion offers technical, marketing, and sales support to help partners grow and succeed. The business is committed to a customer-centric approach, a focused product range without internal competition, and supporting the local economy through long-term relationships and community engagement. Manufacturers and retailers choose Orion for its combination of quality, reliability, and industry knowledge.
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This is a full-time, office-based role and will include:
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- Answering phones and emails
- Processing orders
- Invoicing and statements
- Answering stock enquiries
- Liaising with the warehouse to manage order fulfilment
- Supporting our retailers across Northern Ireland
Sales or customer service experience is essential, and bathroom industry knowledge would be preferred.
Join our growing, family-friendly team!
Qualifications
- Customer service and communication skills to manage inquiries, resolve issues, and build positive relationships with retailers and manufacturers.
- Sales support and coordination abilities, including order processing, follow-up on leads, and assisting with quotations and basic sales documentation.
- Office administration and organizational skills, such as data entry, record keeping, scheduling, and maintaining accurate documentation.
- Comfort with office software and systems (e.g., email, spreadsheets, CRM or order management tools) and ability to learn new platforms quickly.
- Strong attention to detail, time management, and problem-solving skills in a fast-paced commercial environment.
- Professional telephone and written communication skills, with a clear, courteous, and confident manner.
- Experience in distribution, plumbing, bathroom, heating, or related KBB sectors is beneficial but not essential.
- Relevant qualification or experience in customer service, administration, or sales support; equivalent practical experience will be considered.
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