Buxumbox Bike Boxes
Customer Service and Shipping Coordinator
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Salary: Competitive with opportunity for bonus
Hours: Part-time, 22.5 hours per week (flexible working arrangements available) with opportunity to move to full-time.
Location: Okehampton, Devon (Hybrid working possible after initial onboarding)
Start date: from October 2026
About Us
Established in 2014, Buxumbox is a manufacturer of premium aluminium boxes for transporting bicycles on aircraft. The brand is internationally recognised as being the pinnacle of this niche market with 70% of production exported to more than 40 countries. Over the last four years we have been growing at 35% yer-on-year - and we plan to continue to do so. This presents a massive opportunity for the right candidate to grow their career with Buxumbox. You can see more at www.buxumbox.com
Why Join Us?
- Flexible Hours: Work around your schedule - whether that is three full days or shorter daily hours. Starting in a part-time capacity, there is ample scope to move to full-time arrangements should it suit the candidate and Buxumbox.
- Hybrid Working: After onboarding, there may be the option to work from home part-time.
- Making a difference: Successful execution of this role will be visible and regarding in real-time.
- Growth Opportunity: Potential to expand into a full-time position as we grow.
- Global Impact: Be part of a brand that is loved by customers in over 40 countries.
Job Overview
We are seeking a dynamic and detail-oriented Customer Service and Shipping Coordinator to join our team. In this vital role, you will be the key to ensuring successful customer interactions and efficient shipping operations. Your energetic approach will help foster strong relationships with customers, manage shipping with precision, and drive down supply chain cost. If you thrive in a fast-paced environment, love problem-solving, and are passionate about delivering exceptional service, this is the perfect opportunity to develop your career.
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Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email and social media, providing timely and positive solutions.
- Handle and distribute product support queries, complaints and claims.
- Coordinate all aspects of outbound shipping, including scheduling pickups, judging cost/priorities decisions, and ensuring compliance with Customs regulations.
- Maintain customer database with view to implementing CRM system.
- Analysing and summarising recurring queries, complaints and system disconnects to implement improvements in marketing, engineering and supply chain.
- Work with logistics partners to resolve disputes and assist with Customs.
- Develop reporting and analysis - lead initiatives to drive out cost.
- Support supply chain activities by monitoring inventory levels, assisting with lead generation efforts for new business opportunities, and maintaining detailed records of shipments and customer interactions.
- Ensure all shipping documentation complies with regulatory standards while maintaining high standards of accuracy and efficiency.
- Logging recurring product problems and feeding them back internally, then producing a simple monthly summary of common enquiries, fit questions, complaints, returns, shipping issues, and reasons customers hesitate to buy which can be used to feed back into website, messaging etc. development.
Essential Skills & Experience
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- Personable and engaging to be able to support customers in person, by video and over the phone.
- Proficiency in web-based courier management systems (e.g. FedEx, DHL etc) for seamless order processing.
- Strong understanding of International supply chain logistics, including coordination with both customers and logistics partners.
- Excellent negotiation skills to secure favourable terms with logistics partners.
- Skilled in data analysis and reporting to support overall business plan.
- A responsible self-starter able to prioritise and progress work activities.
- Problem-solver – able to troubleshoot issues customers and suppliers alike.
- Identify opportunities for improvement with both customer relationship processes and supplier management.
- An eye for detail.
- Understanding of expectations of high-end customers.
- Responsibility to own and act on mistakes.
- A responsive communicator.
- Moderate to high levels of computer literacy.
Nice to Have Skills & Experience
- Experience with CRM software for managing customer relationships and sales pipelines effectively.
- Knowledge of Customs practices such as Harmonised System of Tariffs.
- Ability to navigate B2C and B2B sales processes, lead generation strategies, and relationships with confidence.
Join us as a Customer Service and Shipping Coordinator where your energy fuels our success. Be part of a successful team dedicated to delivering exceptional service while streamlining our delivery operations, making a real impact every day.
How to Apply
If you are ready to take the next step in your marketing career and join a dynamic, globally recognised brand, we would love to hear from you!
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