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Customer Service Apprentice
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About the Role
We require an enthusiastic, smart, motivated person eager to learn retail and customer service. You must put customers first, understand their needs, and communicate confidently. Full training covers customer service, telephone skills, problem-solving, sales, product knowledge. A good memory and willingness to undertake manual handling are essential.
Wage
- £12,480 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
- Chance to earn commission
Training Course
- Customer service practitioner (level 2)
Hours
- Flexible around your college requirements, but 30 hours if possible. 30 hours a week
Start Date
- Monday 5 October 2026
Duration
- 1 year
Positions Available
- 1
What You'll Do at Work
- Sales
- Customer service
- Answering telephones
- Dealing with problems
- Manual handling
Where You'll Work
- 6-18 NORMAN ROAD
- ST LEONARDS ON SEA
- TN37 6NH
Training Provider
- EAST SUSSEX COLLEGE GROUP
Training Course
- Customer service practitioner (level 2)
What You'll Learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
At East Sussex College you will be completing a Customer Service apprenticeship. This apprenticeship will include Knowledge, Skills, Behaviour, Functional Skills (if required).
You will have an assessor who will support you alongside your apprenticeship, setting you assignments, completing observations, and progress reviews every 10-12 weeks. You will also attend apprenticeship workshops every 4-6 weeks.
At East Sussex College you will study further topics including Health & Safety, and Equality & Diversity and professional development.
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Desirable Qualifications
- GCSE in:
- English & Maths (grade C / 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Good memory
- Keen to learn
- Smart appearance
About Us
Established in 1965, our store is still family-owned and run. We sell a wide range of domestic appliances including cookers, washing machines, refrigeration, and televisions. We not only serve the local community, but also the surrounding villages and towns. We have a reputation for excellent customer service and have a lot of customers who come back to us time and time again. Many of our staff have been with us for between 5 and 40 years. http://Adamsandjarrett.com (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possible vacancy at the end of the course.
Contact Information
The contact for this apprenticeship is:
- EAST SUSSEX COLLEGE GROUP
- Rose Mott
- rose.mott@escg.ac.uk
- 03030039181
The reference code for this apprenticeship is VAC2000049826.
Closing Date
Closes in 2 days (Wednesday 30 September 2026 at 11:59pm)
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