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Customer Service Apprentice
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Customer Service Apprentice
VOLUMATIC LTD
W MIDLANDS (CV6 5PY)
Closes in 8 days (Friday 9 October 2026)
Posted on 29 September 2026
Summary
This apprenticeship is designed to provide an end-to-end customer service development programme for more senior and specialist roles, developing the skills to effectively manage the customer service experience across complex cases.
Wage: £24,785 a year
Training course: Customer service specialist (level 3)
Hours: Monday to Friday, 8:30am-5:00pm (occasional weekend & bank holiday cover)
Start date: Monday 2 November 2026
Duration: 1 year 6 months
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Apprentice, you will become an important part of our Customer Support team, helping to deliver exceptional service to our customers and business partners. You will learn how to handle customer enquiries, provide administrative support, maintain customer records and assist with resolving issues professionally and efficiently. This role offers hands-on experience in a supportive environment where you will develop practical skills, industry knowledge and confidence in dealing with customers.
- Respond to customer enquiries via telephone, email and online systems.
- Provide first-line support and advice to customers.
- Log and update customer information accurately on company systems.
- Assist in managing service requests and customer cases.
- Liaise with internal departments to resolve customer queries.
- Process documentation and maintain accurate records.
- Build positive relationships with customers and colleagues.
- Learn and follow company procedures and service standards.
- Contribute to continuous improvement initiatives within the department.
Where you'll work
TAURUS HOUSE
ENDERMERE ROAD
COVENTRY
W MIDLANDS
CV6 5PY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BMS PROGRESS LLP
Training course
Customer service specialist (level 3)
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What you'll learn
Business focused service delivery
- Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice.
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
- Find solutions that meet your organization’s needs as well as the customer requirements.
Providing a positive customer experience
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes.
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps.
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
- Demonstrate a cost-conscious mindset when meeting customer and the business needs.
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
Working with customers/customer insights
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
Customer Service performance
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps.
Service Improvement
- Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions.
- Make recommendations based on your findings to enable improvement.
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice.
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Training schedule
Our programmes use a blended learning model that’s powered by our apprenticeship delivery platform. You can expect:
- Interactive workshops that are held both face-to-face and virtually.
- Online coaching sessions that provide support on an individual level.
- Enhanced eLearning content via engaging modules and skills development activities.
Requirements
Desirable qualifications
- GCSE in: English (grade 4/C or above, or equivalent)
- GCSE in: Maths (grade 4/C or above, or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Professional
- Willingness to learn & develop
- Positive attitude
About this employer
Volumatic Limited is a leading UK manufacturer of intelligent cash handling solutions, helping businesses improve efficiency, security and accuracy when managing cash. Our innovative products are trusted by retailers, hospitality businesses and organisations across the UK and beyond.
Company benefits
- 25 days annual leave plus bank holidays.
- Company pension scheme.
- Free on-site parking.
- Training and development opportunities.
- Friendly and supportive working environment.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Potential for future career progression within Volumatic upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is: BMS PROGRESS LLP
The reference code for this apprenticeship is VAC2000056043.
Apply now
Closes in 8 days (Friday 9 October 2026)
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