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Customer Service - Apprentice
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Working at Villa Cross Garage 25 in Handsworth, Birmingham
You will work as a Customer Service Practitioner carrying out receptionist duties including answering calls, booking appointments, ordering parts, taking customer details, responding to enquiries, maintaining GDPR standards, handling emails, and supporting daily office operations.
Wage
- £12,480 for your first year, then could increase depending on your age.
- National Minimum Wage rate for apprentices.
- After completion of the Customer Service level 2 Apprenticeship, further progression will be available to enroll onto a Business Administrator Level 3 course.
Training
- Course: Customer service practitioner (level 2)
- Hours: Working week: Monday to Friday, 9:30am to 4:30pm. 30 hours a week
- Start date: Saturday 3 October 2026
- Duration: 1 year
- Positions available: 1
What you'll do at work
- Welcome and assist customers face-to-face at the front desk
- Answer and direct telephone calls
- Greet customers professionally on arrival
- Respond to customer emails and enquiries
- Call customers regarding MOT appointments, repairs and follow-ups
- Book appointments and update schedules
- Take and update customer details accurately
- Order vehicle parts and liaise with suppliers for updates
- Prepare invoices and process invoicing tasks
- Complete general admin and paperwork
- Maintain customer records and documentation
- Ensure GDPR and confidentiality standards are followed
- Support the smooth day-to-day running of the garage
- Keep the reception and office area organised and professional
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Where you'll work
12 HEATHFIELD ROAD
HANDSWORTH
BIRMINGHAM
B19 1HB
Training provider
- STAFF SELECT LTD
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The apprenticeship training will be delivered by Nova Training and take place onsite at 12 Heathfield Rd, Handsworth, Birmingham B19 1HB.
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Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- Good time keeping required.
- Laptop required to do the apprenticeship course work.
About this employer
Villa Cross Garage 25 is a motor vehicle repair and servicing business based in Handsworth, Birmingham, operating on Heathfield Road. The garage provides MOT testing, vehicle servicing, diagnostics, repairs and general maintenance for customers.
Company benefits
- Employee Discount
- On-site parking
After this apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
- Once qualified further progression is available to enroll onto a Level 3 Business Administrator Apprenticeship.
- Progression routes can lead to customer service team supervisor or promoted to customer services manager. Take up a job in training, human resources or marketing. Move into other areas of a business, like sales or account handling.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
The reference code for this apprenticeship is VAC2000036749.
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