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Customer Service Apprentice
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Our small and dedicated team are looking to bring in a customer service apprentice to support the charity in its daily work. You will be mainly working with our private facilities bookings, whether responding to initial email or phone enquiries.
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Responsibilities
- Taking booking enquiries: whether via phone, email, online form or in person
- Acting as the first point of contact: assisting customers in person whether directing group members, helping to sign in or setting up the hired space
- Inputting new bookings / amending existing bookings on the system to ensure the customers’ needs are met and that invoicing is carried out correctly
- Assisting office staff with their duties such as following up on holiday club bookings, emailing customers regarding late payments or updating the website to reflect new events
- General office duties such as photocopying or filing as needed
- This is a small team, so assisting in other business areas to cover absence etc. is needed
- This might be supporting the development programme by stepping in and assisting an after school club for an hour, or covering breaks for the holiday club
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