Find an apprenticeship
Customer Service Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions.
We are seeking an enthusiastic Office Administrator to support the current UK business development team.
Main Duties
- Managing booking of appointments of applicants within your campus location
- Supporting applicants' queries both over the phone and via email
- Actively involved in assisting the team for achieving the student recruitment target for each intake
- Analysing customer feedback data to determine whether customers are satisfied with company products and services
- Supporting the programme management team members to maximise the enrolment
- Responding to enquiries over email
- Supporting the team members to maximise the enrolment
- Communicate effectively with applicants and internal team members
- Consistently provide a quality customer experience to applicants
- Manage agendas for business development team within the campus
- Create and update records and databases with personnel, financial and other data
- Analyse data from assessments
- Assist colleagues whenever necessary
Course Contents
Business Focused Service Delivery
- Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisation's needs as well as the customer requirements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Providing a Positive Customer Experience
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost-conscious mindset when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with Customers/Customer Insights
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service Performance
- Maintain a positive relationship even when you are unable to deliver the customer's expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Service Improvement
- Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Global Banking School (GBS)
Global Banking School (GBS) is a dynamic and fast-growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real-world relevance.
Career Progression
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Excellent progression available within the company
- The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills