Customer Service Apprentice

As a customer service apprentice, you will be the first point of contact for customers both on site and via email/telephone. You will display high levels of customer service and use your skills and initiative to complete tasks. This role will develop your customer service and business administration skills.

Wage

• £18,720 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• [Minimum wage rates](Minimum wage rates (opens in new tab))

Training Course

• Customer service specialist (level 3)
• [Understanding apprenticeship levels](Understanding apprenticeship levels (opens in new tab))

Hours

• Monday to Friday 8:30am - 5:30pm
• May include some Saturdays, as and when required
• 45 hours a week

Start Date

• Tuesday 1 September 2026

Duration

• 1 year 6 months

Positions Available

• 1

What you'll do at work

• Be the first point of contact for customers visiting the dealership, greeting customers professionally and providing a welcoming first impression.
• Complete administrative tasks, such as; processing sales, payment reconciliation, marketing and accounting.
• Provide a high level of customer service, representing the organisation to a high standard.
• Assist customers with general enquiries and appointment bookings.
• Prepare vehicle handover packs and ensure all paperwork is complete.
• Escalate customer concerns as and when appropriate.
• Manage the reception area, ensuring it is clean, organised, and presentable.

Where you'll work

• Red House Service Station
• London Road
• Ware
• SG12 9LY

Training Provider

• DEERE APPRENTICESHIPS LTD

Training Course

• Customer service specialist (level 3)
• [Understanding apprenticeship levels](Understanding apprenticeship levels (opens in new tab))

What you'll learn

Course Contents

• Business focused service delivery
  • Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience
  • Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights
  • Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance
  • Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement
  • Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Make recommendations based on your findings to enable improvement
  • Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice