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Customer Service Apprentice
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Customer Service Apprentice
Molson Coors Beverage Company
Burton on Trent (DE14 1NG)
Closes on Friday 15 January 2027
Posted on 14 October 2026
Summary
Our apprenticeship programme offers world-class training, tailored on-the-job learning, and insight into our brands, customers, competitors, and the wider sector. You’ll be supported by a dedicated mentor, and work toward a nationally recognised qualification - laying the foundation for a confident and capable career in customer service.
Wage: £19,000 a year
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday. Shifts to be confirmed. 35 hours a week
Start date: Monday 6 September 2027
Duration: 2 years
Positions available: 2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Apprentice, you’ll play a vital role as the voice of our business - supporting pubs, restaurants, and other customers with equipment inquiries and maintenance requests. You will apply your passion, dedication, and talent to help our business grow and be the first choice for our people, our customers, and our consumers.
In return, we’ll develop and invest in your skills and experience and give you the best start on your career journey. Based on a hybrid schedule at our Burton-on-Trent Head Office, you’ll build skills, handle diverse tasks, and foster strong relationships with colleagues and customers.
Where you'll work
Molson Coors HQ
Horninglow Road
Burton on Trent DE14 1NG
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HIT TRAINING LTD
Training course
Customer service practitioner (level 2)
[Understanding apprenticeship levels](opens in new tab)
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Level 2 Apprenticeship Standard
Requirements
Essential qualifications
- GCSE in: Maths, English, Science (grade 5 GCSE (grades 4-9))
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Adaptable
- Curious
- Collaborative
- Passionate
- Proactive
About this employer
Molson Coors has been bringing people together over a cold beer for more than 200 years. Our brands include Coors, Carling, Madri Excepcional, Blue Moon, Staropramen, Doom Bar, Aspall, and Rekorderlig. We operate in over 100 countries, with 16,000 colleagues who care about great beer, responsible drinking, and a more sustainable future.
http://www.molsoncoors.com (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Customer Service Practitioner
Ask a question
The contact for this apprenticeship is:
Molson Coors Beverage Company
Rebecca Marandola
rebecca.marandola@molsoncoors.co.uk
The reference code for this apprenticeship is VAC2000059109.
Apply now
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