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Customer Service Apprentice
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If you're looking for the perfect opportunity to launch your career with a successful nationwide business, we could have the ideal role for you right here at Auto Windscreens in Chesterfield.
Aspire Learning EXperience (ALEX) is our very own award-winning apprenticeship programme delivered by learning & development specialists.
Wage
£16,198 a year
Minimum wage rates (opens in new tab)
Our salary offers the right candidate the opportunity to earn over £310 per week with additional opportunity to earn a bonus payment based on certain performance indicators.
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm (office based) 35 hours a week
Start date
Monday 21 September 2026
Duration
1 year
Positions available
6
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In your role, you’ll be first point of contact for our customers delivering an excellent level of customer service and dealing with a variety of queries and requests
- You’ll use the latest contact centre technology to give you the confidence and skills to assist customers effectively and professionally
- You’ll communicate with customers using various methods, including webchat, email, SMS and via the telephone, accurately capturing key information and data to support their needs
- Have an excellent understanding of our products and services, identifying customer needs and promoting the range of suitable glass repair and replacement services available to our customers
- Take part in our “Department Passport” initiative where you'll rotate and spend time with a number of other teams in the business to broaden horizons and support your career aspirations
- You’ll join other apprentice colleagues and participate in regular in-person teaching and learning activities with our dedicated ALEX apprenticeship team
- Adhere to our company's effort values, Treating Customers Fairly and Vulnerable Customer responsibilities, Financial Conduct Authority (FCA) Consumer Duty and Data Protection Regulations
Where you'll work
Vanguard Trading Estate, Britannia Road
Chesterfield
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
E.J.MARKHAM & SON LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
During the apprenticeship, 20% of your time will be spent with our dedicated internal Talent Development Team and/or studying towards your Level 2 Customer Service Practitioner apprenticeship
- Training will take place at your normal office location, and you will have regular time scheduled into your calendar each week with full support to complete learning activities
- Your training will be delivered in a blended format and includes regular face-to-face workshops, webinars, practical learning activities and the opportunity to practice new skills with your coach
- Additionally, you will participate in a series of Personal Effectiveness courses over the 12-month period, including Project Management Skills, Managing your Money and Career Mapping to support your own personal and professional development goals
- As part of a team of apprentices, you will have the opportunity to own a high-profile business project that will provide you with the perfect chance to showcase your knowledge and put new skills into practice
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Essential qualifications
- GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Patience
Auto Windscreens are a leading UK automotive glazing company with headquarters based in Chesterfield. We're passionate about brand pride and dedicated to giving our customers the best service possible and working to exceptional standards; this is what we’re all about.
We're part of the Markerstudy Group, an energetic and highly innovative group of companies, established in 2001 and employing around 7,000 colleagues in locations throughout the UK. Markerstudy is an accredited Investor in People - Gold organisation, with a strong commitment to harnessing the talent of our colleagues.
http://www.autowindscreens.co.uk (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Our award-winning apprenticeship programme forms part of our talent pathways and the wider group's commitment to supporting and harnessing colleague development
Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established development plans that may include further professional study
The contact for this apprenticeship is:
AUTO WINDSCREENS SERVICES LIMITED
Anna Holden
apprenticehips@markerstudy.com
The reference code for this apprenticeship is VAC2000031425.
Closes on Monday 7 September 2026
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