Find an apprenticeship
Customer Service Apprentice
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Apprentice
YESSS (A) ELECTRICAL LTD
Location: Blackpool (FY4 5FN)
Closing Date: 16 days (Thursday 29 October 2026 at 11:59pm)
Posted on: 12 October 2026
Summary
Yesss Electrical are recruiting a Customer Service Team Member to support colleagues and local electricians, installers, and contractors with product advice, stock availability, stock picking, and customer phone support.
Wage: £16,640 to £26,436.80, depending on your age
Training Course: Customer service practitioner (level 2)
Hours: Monday-Friday 08:00am to 16:30pm with ½ hour unpaid lunch break. 40 hours a week
Start Date: Monday 9 November 2026
Duration: 1 year 3 months
Positions Available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Serving customers over the counter
- Dealing with customers via the phone
- Picking orders from the warehouse
- Booking in deliveries, putting goods away, keeping the whole branch tidy
- Working as part of a tightly-knit team to ensure that the branch runs efficiently and effectively
Where you'll work
Unit B Disley Close
Blackpool FY4 5FN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BLACKPOOL AND THE FYLDE COLLEGE
Training Course
Customer service practitioner (level 2)
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
The successful candidate will work towards completing the Level 2 Customer Service Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Requirements
Desirable qualifications
- GCSE in: English (grade 4/C)
- GCSE in: Maths (grade 4/C)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
About this employer
YESSS offer a full range of support services including EV & Renewables, Industrial, Security, and Lighting, with each division having a team of specialists within their industry. Our team supports electricians, installers, and contractors across Blackpool and the wider Lancashire area with expert product advice, rapid stock availability, and dependable local delivery.
https://www.yesss.co.uk/store/blackpool
Company benefits
Commencing on 20 days holiday per annum (full-time employees) plus Bank Holidays increasing with each completed year’s service up to 25 days plus Bank Holidays. Initial training and on-going development from an experienced team member.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Great career prospects for a successful apprentice with opportunities of a full-time role and advancement within the company.
Ask a question
The contact for this apprenticeship is: BLACKPOOL AND THE FYLDE COLLEGE
The reference code for this apprenticeship is VAC2000058543.
Apply now
Closes in 16 days (Thursday 29 October 2026 at 11:59pm)
Sign in or create an account
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills