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Customer Service Apprentice
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Customer Service Level 2 Apprentice
The Customer Service Level 2 Apprentice will help ensure every child and family enjoys a safe, fun and memorable visit to Tiny Town. You'll provide excellent customer service, support the daily running of the centre, maintain high standards of cleanliness, and create a welcoming environment.
What you'll do at work
- Welcome and greet customers in a friendly, professional and enthusiastic manner
- Check customers in and out using the booking system and ensure all admissions are processed correctly
- Deliver exceptional customer service by assisting families throughout their visit and responding positively to enquiries in person, over the phone and via email
- Serve food and drinks in the café, following food hygiene and health and safety standards
- Prepare and present food and beverages to a high standard
- Restock food, drinks, retail items and customer supplies throughout the day
- Monitor the role play areas to ensure they remain safe, tidy and engaging for children
- Carry out regular cleaning of play areas, café facilities, toilets and customer areas to maintain the highest standards of cleanliness
- Complete routine maintenance checks and report any damaged equipment or health and safety concerns to management
- Assist with birthday parties, seasonal events and special activities, including setting up, hosting and clearing away
- Support opening and closing procedures, ensuring the centre is prepared for customers each day
- Promote Tiny Town's values by creating a positive, welcoming atmosphere for every visitor
- Work collaboratively with colleagues to ensure the smooth running of the business
- Follow all company policies, including safeguarding, health and safety, food hygiene and data protection procedures
- Undertake any other reasonable duties as requested by management
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
The apprentice will complete their Level 2 Customer Service Practitioner qualification through a recognised training provider Training will be delivered through a combination of workplace learning, tutor support, online resources and dedicated off-the-job training time. Regular reviews to support progress and development Functional Skills in maths and English, if required End Point Assessment Work-Based Learning
Requirements
Desirable qualifications
- GCSE in:
- Maths and English (grade 4)
- Functional Skills in:
- Maths and English (grade Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
Tiny Town is a unique children's role play centre in Chesterfield, designed to inspire imagination, creativity and learning through play. Our miniature town features a range of realistic role play environments where children can become doctors, shopkeepers, police officers, firefighters and much more. We are passionate about creating a fun, safe and welcoming environment where families can make lasting memories.
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